ISSUE
- Scanner is not available with an aimer
APPLIES TO
Android powered Point Mobile devices with scanner
Troubleshooting Steps
When the device does not emit the aimer even if you press the scan button, check the following steps.
| Cause | Solution | |
|---|---|---|
| 1 | Disabled aimer | Turn on aimer Navigate to ScanSettings > Options, and check if the Enable aimer switch is turned on.
|
| 2 | Abnormal ScanSettings | Reset Scanner Settings Navigate to ScanSettings > About, and perform Factory reset. After reset, check if the aimer is emitted properly. |
| 3 | Issue with scanner module | Contact local reseller If the above steps cannot solve the problem, it may be an issue with the scanner module. Request a module replacement to Point Mobile. |
