ISSUE
Although enabling the barcode scanner, the device does not decode the barcode.
Cannot read a specific barcode.
APPLIES TO
Point Mobile devices with the barcode scanner module
RESOLUTION
If your scanner cannot read a specific barcode, it may be disabled the specific barcode symbology.
You can check whether it is or not by following.
Navigate to Settings or EmKit > ScanSetting
Tap Symbologies
Find a symbology that same as the barcode you have. Toggle the symbology to enable to decode the barcode
If you don't know what kind of symbology it is, tap ENABLE ALL
NOTES
If the symptom still occurs, try to factory reset the scanner(Not device factory reset!)
You don't know how to factory reset the scanner, please refer to the article below. Click button to move to the article page.
