APPLIES TO

Point Mobile Android devices

Troubleshooting Steps

Cause

Solution

1

Performed an authorized factory reset

FRP activates after unauthorized factory reset

If you performed a factory reset in the Settings > System > Reset options, the FRP will not activate because it is authorized way of factory reset.

FRP activates after unauthorized factory reset such as reset through recovery mode.

2

No screen lock is set

Set screen lock other than None or Swipe

From Android 11, setting a screen lock is required along with the Google account for FRP activation.

Setting screen lock as None or Swipe does not activate the FRP. Choose other lock type.