ISSUE

No network connection in the device with Telstra SIM card even though you set APN manually.

APPLIES TO

PM85, PM45, PM90, PM451

Troubleshooting Steps

Cause

Solution

1

Old OS version

Update OS version

We added the Telstra APN from the below OS versions to solve this inconvenience.

PM85
- Android 8: 85.08 (Mar 11 2021) and higher
- Android 9: 85.22 (Jun 04 2021) and higher
PM45
- Android 8: 45.59 (Jun 22 2021) and higher
- Android 9: 45.72 (May 22 2021) and higher
PM90
- 90.09 (Aug 24 2021) and higher
PM451
- 41.04 (Aug 24 2021) and higher

Update the OS to an up-to-date version and insert the Telstra SIM card.

The network will be connected automatically.