ISSUE
Device cannot take a photo or video
APPLIES TO
All Android-powered Point Mobile devices
Troubleshooting Steps
| Cause | Solution | |
|---|---|---|
| 1 | Wrong camera mode | Change to correct mode According to what do you want to take, change to the correct mode.
To change the mode,
|
| 2 | Interference by a dirt on the camera lens | Clean the camera lens Clean the camera lens using a soft towel. |
| 3 | Temporary system issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
| 4 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
