ISSUE

  • Fingerprint is not recognized


APPLIES TO

PM30



Troubleshooting Steps


CauseSolution
1The fingerprint did not registered properly

Re-register the fingerprint

Fingerprint may not work if you registered the fingerprint incorrectly.

In this case, delete the current fingerprint and re-register it.

  1. Unlock the device using backup screen lock method (Pattern, PIN, or Password).
  2. Navigate to Settings > Security > Fingerprint.
  3. Delete the fingerprint by tapping the trash icon


  4. Add a new fingerprint by tapping add fingerprint.
2Repair or analysis required

Contact local reseller

If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.




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