APPLIES TO

All Point Mobile Android devices

Troubleshooting Steps

	Cause	Solution
1	Turned on TalkBack	Turn off TalkBack TalkBack is a screen reader intended for situations or people who have difficulty seeing the screen. While the TalkBack is activated, the touch operation will be changed. If you don’t want to use this feature, turn it off with the following steps.
2	Interference by attachments	Remove display attachments With display attachments, such as LCD protection file, you might not see the screen clearly. Detach the attachments and check again.
3	Improper touch sensitivity	Change Touch Sensitivity setting While working with gloves on or the device with the screen protector, increase the sensitivity to detect the dull touch. Or for the wet or rainy conditions, decrease the sensitivity for too sensitive touch screen responses. To change the sensitivity setting, Go to EmKit > Touch Sensitivity. Change the setting according to the environment using the device. Touch Sensitivity options Refer to Adjust Touch Sensitivity to find detailed description of each options.
4	Repair or analysis required	Contact local reseller If you cannot solve the problem with the above steps, contact your local reseller to proceed repair or analyze the issue.