ISSUE
- Android device cannot connect to the mobile network
APPLIES TO
All Point Mobile Android devices (Phone SKU)
RESOLUTION
Before Start:
- Check if your device is Phone SKU. Only phone SKU can be connected to the mobile network.
- Check if your SIM card is inserted properly.
- Insert the SIM card into other Android devices and test whether the device can connect to the network or not.
Cause 1. Wrong preferred network type | |
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Solution: Check preferred network type
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Cause 2. Issue on Access Point Names (APN) | |
Solution: Check the access point name settings If the preferred network is selected correctly, but you still cannot connect 4G or LTE network, check the access point name settings.
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Not Resolved?
Refer to similar troubleshooting guides.
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