ISSUE
- Device cannot recognize the inserted microSD card
APPLIES TO
All Point Mobile devices
Troubleshooting Steps
| Cause | Solution | |
|---|---|---|
| 1 | SD card is not installed properly | Insert SD card again Remove and reinstall the SD card properly. You can refer to the user manual to find the correct way to insert. |
| 2 | Temporary system issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
| 3 | SD card issue | Replace the SD card Try to install another SD card and check if it can be recognized. If the new SD card is recognized properly, the previous card may have a problem. |
| 4 | Repair or analysis required | Contact local reseller If you cannot solve the problem with the above steps, contact your local reseller to proceed repair or analyze the issue. |
