APPLIES TO

Point Mobile Android devices

RESOLUTION

Cause 1. Some apps use battery high
	Solution: Optimize the App Check the battery usage statistic referring to Checking Battery Usage chapter in Battery Management - Checking Lifetime and Usage. If you are not using the app on the foreground but the app uses the battery high, you should report the extraordinary battery usage to IT administrator and ask to optimize the app.
Cause 2. End of Life of Battery
	Solution: Replace the battery Check the battery lifetime referring to one of the following articles. Manage Optimal Battery Health, EmHealthReport Checking Battery Lifetime chapter in Battery Power Management and Battery Usage Location If the remaining life is low and the charge/discharge cycle count is more than 400, or the EmHealthReport app informs you the battery age is dismission, Point Mobile highly recommends replacing the battery.

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