ISSUE
Unable to read or write NFC tags
APPLIES TO
All Point Mobile devices with NFC feature
RESOLUTION
If your device can't read or write NFC tags, your device may not support the NFC feature or you didn't use NFC feature properly.
Please check the items below.
- Check the part number of your device, and check if your device supports NFC feature.
- Click below button to access NFC tools website and check #2, #3, #5
NFC Tools - Support
#2. Check that NFC is turned on
Settings > Connected devices > (Connection preferences in Android 9 >) NFC
#3. Check that your NFC antenna is working properly
Find the NFC antenna location, and bring the NFC tag close to it
#5. Check that the NFC technology of the tag is compatible with your device
Download the device's datasheet from Point Mobile homepage
Check the NFC capability in DATA CAPTURE section
