ISSUE
- Cannot turn on the RFID reader even though pressed the power button.
APPLIES TO
Point Mobile RFID readers
- RF851, RF300, RF750, RF900
Troubleshooting Steps
If you cannot turn on the reader even though you pressed the power button, check the LED indicator when you try to turn on the device.
| Cause | Solution | |
|---|---|---|
| 1 | (No LED) Not enough battery | Charge the reader If the LED doesn't light, it indicates the battery is too low to turn on the reader. Charge it using the power adapter or charging cradle first. |
| 2 | (Blinking Green & Red on charging LED) Battery is not installed properly | Reinstall battery Remove the battery and install it again. |
| 3 | (Blinking Green & Red on charging LED) Battery fault | Change battery Change the battery to a new one, and try again. If the reader can be turned on after battery replacement, the battery may have a problem with the connector or others. |
| 4 | Repair or analysis required | Contact local reseller If you cannot solve the problem with the above steps, contact your local reseller to proceed repair or analyze the issue. |
