ISSUE

  • Bluetooth device cannot connect with PM500



APPLIES TO

Model

PM500

PM500




Troubleshooting Steps



CauseSolution
1Not supported Bluetooth specification

Check the Bluetooth device conditions

PM500 only supports the Bluetooth devices with following conditions.

  • SPP profile
  • Bluetooth 4.1 and higher
  • Not “Just-work” pairing method

Just works devices include devices that do not have screen such as Bluetooth speaker and Bluetooth headset, etc.

2Try the common Bluetooth connection troubleshooting steps referring to [Common] Cannot connect Bluetooth devices 





Refer to similar troubleshooting guides.