ISSUE

Cannot enter the desired key even though the key marked as I wanted

APPLIES TO

Model	Common

Device with keypad

PM66, PM67
PM550, PM560
PM451
PM351

Troubleshooting Steps

Cause

Solution

1

Improper mode with icon

Change to the proper input mode

Check if the input mode is appropriate to enter the desired key. Find out which input mode is correct and how to know what input mode it is now, by keypad type.

Troubleshooting > [Common] Cannot enter a desired key (Keypad Model) > image2022-11-25_12-10-31.png

And change the input mode according to what item you want to enter and the key marking color referring to the following each device's table.

Troubleshooting > [Common] Cannot enter a desired key (Keypad Model) > image2022-11-25_10-36-40.png

Item you want to enter	Icon (Status bar)	How to enter the mode
Key marked with white		Default input mode
Key marked with yellow	or	Press once (twice to uppercase alphabet input mode) yellow key
Key marked with blue		Press blue key

For instance, if you want to enter 'a', you need to change the input mode to Alphabet input mode ( or ). Press the yellow key on the left-bottom of the keypad.

Or, if you want to press F5, the input mode needs to be functions input mode (). Press the Blue key.

Numeric	Alpha-Numeric (PM550)	Alpha-Numeric (PM560)

Item you want to enter	Icon (Status bar)			How to enter the mode
Item you want to enter	Numeric	Alpha-Numeric (PM550)	Alpha-Numeric (PM560)	How to enter the mode
General keys				Default input mode
Character or function marked orange	or			All keypads Press Mode (Orange) key
Character or function marked blue				All keypads Press Fn (Blue) key

Numeric	Function-Numeric	Alpha-Numeric

Item you want to enter	Icon (Status bar)			How to enter the mode
Item you want to enter	Numeric	Function-Numeric	Alpha-Numeric	How to enter the mode
General keys				Default input mode
Character or function marked orange			-	Numeric Press Alpha (yellow) key Function-Numeric keypad Press Shift key
Character or function marked blue				All keypads Press Fn (Blue) key
Character or function marked yellow	-	-		Alpha-Numeric Press Shift (yellow) key
Character or function marked green	-	-		Alpha-Numeric Press CTRL (Green) key

Numeric	Alpha-Numeric

Item you want to enter	Icon (Status bar)		How to enter the mode
Item you want to enter	Numeric	Alpha-Numeric	How to enter the mode
General keys			Default input mode
character or function marked orange		or	Numeric Press Alpha (yellow) key Alpha-Numeric keypad Press Shift key
Character or function marked blue	-		Alpha-Numeric keypad Press Fn (Blue) key

For instance, if you want to enter '+' with Alpha-numeric keypad SKU, you need to change the input mode to Function input mode (). Press the Fn Key on the keypad.

Or, if you want to press F5 with Numeric keypad SKU, press the yellow key to turn the input mode to alphabet input mode ().

Refer to similar troubleshooting guides.