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Common Solutions
Solutions for Specific Models
Answer the questions to get a solution quickly and easily
Before Start: Check the OS / Firmware version first. Update your device if it is not latest version.
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<div class="q_depth1">
<span style="font-size: 14pt; font-weight: bold;">Q1. Select the type of your device</span><br>
<input type="radio" id="q_detph1_0" name="q_depth1" value="Andr" onclick="select_depth1(this.value)">
<label class="radioLabel_dpt1" for="q_detph1_0">Android device</label><br>
<input type="radio" id="q_depth1_1" name="q_depth1" value="BTRe" onclick="select_depth1(this.value)">
<label class="radioLabel_dpt1" for="q_depth1_1">Bluetooth scanner</label><br>
<input type="radio" id="q_depth1_2" name="q_depth1" value="RFRe" onclick="select_depth1(this.value)">
<label class="radioLabel_dpt1" for="q_depth1_2">RFID reader</label><br>
<input type="radio" id="q_depth1_3" name="q_depth1" value="Mpos" onclick="select_depth1(this.value)">
<label class="radioLabel_dpt1" for="q_depth1_3">Mobile POS</label><br>
<input type="radio" id="q_depth1_4" name="q_depth1" value="Lega" onclick="select_depth1(this.value)">
<label class="radioLabel_dpt1" for="q_depth1_4">Legacy (WCE, WEH)</label>
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<div class="q_depth2" id="div_q_depth2_Andr">
<!--Depth1에서 Android device 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
<input type="radio" id="q_detph2_Andr_0" name="q_depth2_Andr" value="Pwer" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_detph2_Andr_0">Power-related features</label><br>
<input type="radio" id="q_depth2_Andr_1" name="q_depth2_Andr" value="Wire" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Andr_1">Wireless features</label><br>
<input type="radio" id="q_depth2_Andr_2" name="q_depth2_Andr" value="Scan" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Andr_2">Scanner</label><br>
<input type="radio" id="q_depth2_Andr_3" name="q_depth2_Andr" value="Sysm" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Andr_3">System features</label><br>
<input type="radio" id="q_depth2_Andr_4" name="q_depth2_Andr" value="Othe" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Andr_4">Other features</label>
</div>
<div class="q_depth2" id="div_q_depth2_Read">
<!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
<input type="radio" id="q_detph2_Read_0" name="q_depth2_Read" value="Pwer" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_detph2_Read_0">Power-related features</label><br>
<input type="radio" id="q_depth2_Read_1" name="q_depth2_Read" value="Conn" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Read_1">Connection</label><br>
<input type="radio" id="q_depth2_Read_2" name="q_depth2_Read" value="Read" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Read_2">Reading</label><br>
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<div class="q_depth2" id="div_q_depth2_Mpos">
<!--Depth1에서 POS 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
<input type="radio" id="q_detph2_Mpos_0" name="q_depth2_Mpos" value="Pwer" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_detph2_Mpos_0">Power-related features</label><br>
<input type="radio" id="q_depth2_Mpos_1" name="q_depth2_Mpos" value="Wire" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_1">Wireless features</label><br>
<input type="radio" id="q_depth2_Mpos_2" name="q_depth2_Mpos" value="Scan" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_2">Scanner</label><br>
<input type="radio" id="q_depth2_Mpos_3" name="q_depth2_Mpos" value="Sysm" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_3">System features</label><br>
<input type="radio" id="q_depth2_Mpos_4" name="q_depth2_Mpos" value="Prnt" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_4">Printer features</label><br>
<input type="radio" id="q_depth2_Mpos_5" name="q_depth2_Mpos" value="Othe" onclick="select_depth2(this.value)">
<label class="radioLabel_dpt2" for="q_depth2_Mpos_5">Other features</label>
</div>
<div class="q_depth3" id="div_q_depth3_Pwer">
<!--Depth2에서 Power 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
<input type="radio" id="q_detph3_Pwer_0" name="q_depth3_Pwer" value="Boot" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_detph3_Pwer_0">Booting issue</label><br>
<input type="radio" id="q_depth3_Pwer_1" name="q_depth3_Pwer" value="Chrg" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Pwer_1">Charging issue</label><br>
<input type="radio" id="q_depth3_Pwer_2" name="q_depth3_Pwer" value="Othe" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Pwer_2">Other issues</label>
</div>
<div class="q_depth3" id="div_q_depth3_Wire">
<!--Depth2에서 Wireless 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
<input type="radio" id="q_detph3_Wire_0" name="q_depth3_Wire" value="Wifi" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_detph3_Wire_0">Wi-Fi issue</label><br>
<input type="radio" id="q_depth3_Wire_1" name="q_depth3_Wire" value="Blue" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Wire_1">Bluetooth issue</label><br>
<input type="radio" id="q_depth3_Wire_2" name="q_depth3_Wire" value="Mdta" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Wire_2">Mobile data / GPS issue</label><br>
<input type="radio" id="q_depth3_Wire_3" name="q_depth3_Wire" value="NFCi" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Wire_3">NFC issue</label>
</div>
<div class="q_depth3" id="div_q_depth3_Othe">
<!--Depth2에서 other 선택 시-->
<span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
<input type="radio" id="q_detph3_Othe_0" name="q_depth3_Othe" value="Butn" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_detph3_Othe_0">Button issue</label><br>
<input type="radio" id="q_depth3_Othe_1" name="q_depth3_Othe" value="Port" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_1">Communication port / SD Card issue</label><br>
<input type="radio" id="q_depth3_Othe_2" name="q_depth3_Othe" value="Disp" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_2">Display / Touch issue</label><br>
<input type="radio" id="q_depth3_Othe_3" name="q_depth3_Othe" value="Came" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_3">Camera issue</label> <br>
<input type="radio" id="q_depth3_Othe_4" name="q_depth3_Othe" value="Othe2" onclick="select_depth3(this.value)">
<label class="radioLabel_dpt3" for="q_depth3_Othe_4">Other issues</label>
</div>
<br>
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Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideSolutions for Specific Models |
Find troubleshooting guideSolutions for Specific Models |
Find troubleshooting guideCommon Solutions |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideSolutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions Solutions for Specific Models |
Find troubleshooting guideCommon Solutions |
<div id="raiseTicket_div" style="display: none;">
<span style='font-weight: bold; font-size: 13pt;'>Can't Find a Solution? or Can't solve the issue?</span><br>
Then, please contact your local reseller or service center with the following information.
<ul style='font-weight: bold;'>
<li>DevInfo.html (<a
href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How
to take?</a>)</li>
<li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take
using LogTrace / EmLogTool</a>)</li>
</ul>
<br><br>
<span style='font-weight: bold;'>If you are authorized ASC/ASP of Point Mobile: </span><br>
<ol>
<li>Try <a href="http://post.solution-pointmobile.co.kr:8040/x/OwA0Bg" style='font-weight: bold;'>Diagnostics</a>.</li>
<li><a href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Raise a ticket</a> with the collected data (DevInfo, LogFiles) and testing result.</li>
</ol>
</div> |