When you encounter some system bug, you should reproduce bug to take what step causes bug.

You don't need to reproduce condition or step but describe your action or event as detail as possible.


If you success to reproduce bug, it's time to get BugReport file that contains bug log.


Follow Steps below to Get BugReport File

Step 1. Open EmKit

Step 2. Tap 'Take Bug Report' Menu

Step 3. Check Dialog and Complete Notification


Send File To Us!


Step 1. Find File

Step 2. Upload File

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Don't forget you should also upload device information file.
Please refer to article below that is about 'How to get DevInfo file