To find the reason for the problem you have, we need to know about your device information like kernel version, status of each hardware component..., etc.

You can simply let us know the information by the 'DevInfo' file.

Get DevInfo File

Execute EmKit - EmKit is the pre-installed solution on all Point Mobile's android devices. You can find EmKit on the home screen usually.

Navigate to System Information Menu

Tap 'Save to file' - Once you tap 'Save to file', the system makes the file automatically.

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Find File - Execute FileExplorer and go to the root folder of internal storage

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Go to Start > Settings > System

Select DevInfo and Tap Save to File on the bottom of the screen

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You can find the DevInfo file in the root directory of the device storage as TXT format

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Go to Start > Settings > Control Panel

Select DevInfo and tap the SAVE TO FILE

You can find the DevInfo file in the root directory of the device storage as TXT format

Copy the DevInfo file to your PC and attach the DevInfo file to us via Ticketing System portal or email.

How to Attach File to Portal

Click the above button to go to Point Mobile's technical support ticketing portal.

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Drag and drop file or click 'browse' to attach the file.

If you create a ticket as Technical Issues type, you must attach at least one file about your issue.

Don't forget you should also upload bug report file containing reproduced bug log.

Please refer to article below that is about 'How to get BugReport'.