FAQ & Knowledge Articles
What can I get here? |
Who can view the articles? |
| Anyone* |
*) Advanced articles are opened to logged in users (Point Mobile authorized partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.
EmKit Guide
What can I get here? |
Who can view the guides? |
| Logged-in user (Point Mobile Authorized partners) |
Troubleshooting Guide
What can I get here? |
Who can view the guides? |
| Anyone* |
*) Some advanced articles are opened to logged in users (Point Mobile authorized partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.
Raise a Ticket
- Couldn't find helpful information for your questions from the Knowledge Base?
What can I get here? |
Who can access? |
Link to Point Mobile Ticketing System for technical inquiries. Create an account and raise a ticket to get technical support. | Point Mobile authorized partners |
How to Use?
- Create an account with your email address (company email address).
Raise a ticket for your inquiries.
Technical Support Service - Device & System-related
- EmKit Solution-related
- Development-related
- Other technical inquiries related to Point Mobile products and solutions.
- RMA (Return Material Authorization)
- FRU (Field Replacement Unit)
Service Portal
- Are you looking for where to download OS & SDK?
What can I get here? |
Who can access? |
Link to Point Mobile Service Portal. Service Portal provides:
| Only for Point Mobile authorized-
|
How to Use?
If you are authorized ASC, ASP, or BP, request an account to Point Mobile team.
After log-in, go to Download board and find the model page you need. ex) PM75 Resources (OS, SDK) & Document
If you are not a certified partner, but you need OS or SDK file, please contact the reseller you bought the devices.
PULS - Lifetime Support
What can I get here? |
Who can access? |
Link to Point Mobile homepage. The page provides:
| Anyone |
