ISSUE

APPLIES TO

All Point Mobile devices

	Cause	Solution
1	Extreme charging temperature	Keep device in normal temperature Check if the LED blinks in red when you connect charger to the device, it indicates the charging temperature is out of normal. Charge the device in its charging temperature (usually 0 ~ 45℃).
2	The charger is not connected properly	Reconnect the charger If the connection between the device and power adapter charger is not proper, the device may not be charged. Reconnect the charger to device USB-C connector properly.
3	Charger issue	Try with another charger Try to charge the device using another charger. If the device is charged properly with new one, the previous charger may have a problem. Replace the charger.
4	System issue	Perform factory reset Find the right model from the How to Factory Reset, and perform a factory reset.
5	Battery is end-of-life	Replace the battery (Android 9 and above) Check the battery age from EmKit > EmHealthReport. If the battery age indicates Warning or Bad (dismission), the battery should be replaced. Install the new battery and try to charge it again.
6	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.

Refer to similar troubleshooting guides.