ISSUE
- Device is locked after factory reset.
- Setup Wizard blocked by Google lock.
- Cannot skip Wi-Fi connection step in setup wizard after factory reset.
- There is a lock icon on notification bar when setup wizard is in progress.
APPLIES TO
Point Mobile devices with Android 5.1 and above (GMS)
Troubleshooting Steps
| Cause | Solution | |
|---|---|---|
| 1 | FRP (Factory Reset Protection) is activated | Login with the Google account used previously FRP (Factory Reset Protection) is Google's security feature added into all devices with Android 5.1 or above. It will activate when the device performs the factory reset through an unauthorized method. If FRP activated, you cannot skip setup wizard and cannot use your device unless verifying your Google account that associated with your device. If you have trouble with verifying the account, please click the button below to download the guidance file. You can get more information about this issue. |
