Software Keyboard Not Work with RDP

ISSUE

Software Keyboard (SIP) does not appear when using RDP

APPLIES TO

Point Mobile devices with Android 7 and above

(Except PM30)

RESOLUTION

When RDP detects a hardware keypad equipped or connect to the device, the software keyboard will not appear.

If your device don't have any hardware keypad but the software keyboard still not appear, check the following item.

1. Check if the Built-in Keypad Mode is turned on.
   
   - EmKit > EmSettings > Built-in Keypad Mode
   - Settings > System > Language & input > Advanced  > Built-in Keypad Mode

   Built-in Keypad Mode set the presence of a hardware keypad in the device as you need.
   (Even if your device has no hardware keypad).

2. Turn off the Built-in Keypad Mode.