ISSUE
- Android device cannot connect to the mobile network
APPLIES TO
All Point Mobile Android devices (Phone SKU)
Before Start: Check if your device is Phone SKU. Only phone SKU can be connected to the mobile network.
Troubleshooting Steps
Cause | Solution | |
---|---|---|
1 | No SIM card inserted or improper card placement | Insert SIM card again Remove and reinstall the SD card properly referring to the user manual. |
2 | SIM card registration issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
3 | Improper APN setting | Check APN setting
|
4 | Weak network signal field area | Check signal strength Check if you are in weak network signal field area. To check the signal strength,
|
5 | Temporary network connection issue | Turn off and on the mobile network You can turn on and off the mobile data in Quick setting panel.
|
6 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
Not Resolved?
Refer to similar troubleshooting guides.