Confidential: This article is only for Point Mobile partners.

ISSUE

APPLIES TO

TR54

	Cause	Solution
1	Low volume	Increase sound volume At low volume, you might think there is no sound. Increase the volume using volume button on the top of the tablet in landscape mode.
2	Improper connection	Reconnect the external headset Disconnect the headset, and reconnect (using Bluetooth).
3	Headset issue	Replace the headset Replace the headset with another one and check if it sounds properly. If the replaced headset works properly, the previous one may have a problem. Especially, TR54 is not compatible with the stereo-type analog headset (earphone).
4	Temporary system issue	Contact local reseller Refer to TR54 Factory Reset, perform a factory reset.
5	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.