You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

ISSUE

  • FRP (Factory Reset Protection) is not activated even after factory reset
  • Can skip the Google account verification in the Setup Wizard



APPLIES TO

Point Mobile Android devices




Troubleshooting Steps


CauseSolution
1Performed an authorized factory reset

FRP activates after unauthorized factory reset

If you performed a factory reset in the Settings > System > Reset options, the FRP will not activate because it is authorized way of factory reset.

FRP activates after unauthorized factory reset such as reset through recovery mode.

2No screen lock is set

Set screen lock other than None or Swipe

From Android 11, setting a screen lock is required along with the Google account for FRP activation.

Setting screen lock as None or Swipe does not activate the FRP. Choose other lock type.





  • No labels