ISSUE
The device does not turn on by pressing the power button
APPLIES TO
Point Mobile Devices
RESOLUTION
Follow the steps until your device can turn on
A. Press and hold the Power button for 12 seconds
- It usually restarts the device
B. Charge your device
- Connect your device to an AC/DC power source or cradle for charging it
- If charge LED indicator flash red, the device is in charging mode
- Charge the device for a while and try to turn on it
NOTES
Use an original charger from the Point Mobile. Other chargers may damage the device. Also, make sure the charger is not wet.
C. Press the Reset Hole & Try to turn on without battery
- Open the battery cover and remove the battery
- Find the reset button and press it to clear all flash memory
- Plug the AC/DC power source to your device and try to turn on without battery
Checking with Battery
If you can turn on your device in step C, plug the other battery which works properly and try to boot the device
a. Can turn on with the new battery - the previous battery might have a problem. Check Serial Number of it and request the replacement.
b. Still Cannot turn on the device - the battery connector of the device might have a problem. Request the repair
D. Request the repair
- If you cannot boot your device even though you tried A~C steps, there might be a problem with I/O connector of your device
- Request the repair
