When you encounter some system bug, you should reproduce bug to find what step causes bug.
You don't need to reproduce condition or step perfectly, but describe your action or event as detail as possible.
If you success to reproduce the bug, it's time to get BugReport file that contains bug log.
Follow These Steps to Get BugReport File
1. Open EmKit
Emkit is pre-installed solution on all Point Mobile's android device. You can find EmKit on home screen usually.
2. Tap Take Bug Report Menu
3. Check Dialog and Complete Notification
Tap Save Button in dialog to save BugReport file.
Saving BugReport file takes about 2 minutes and you can see a notification when save process is complete.
Attach File to Portal
Step 1. Find File
Open root folder of internal storage using file explorer.
Step 2. Attach file
Click the above button to go to Point Mobile's technical support ticketing portal.
Drag and drop file or click 'browse' to attach the file.
If you create a ticket as Technical Issues type, you must attach at least one file about your issue.
Don't forget you should also upload device information file.
Please refer to article below that is about 'How to get DevInfo file'.
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