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ISSUE

  • Fingerprint is not recognized


APPLIES TO

PM30



RESOLUTION

Cause 1. Not registered properly


Solution: Re-register the fingerprint

Fingerprint may not work if you registered the fingerprint incorrectly. In this case, delete the current fingerprint and re-register it.

  1. Unlock the device using backup screen lock method (Pattern, PIN, or Password).
  2. Navigate to Settings > Security > Fingerprint.
  3. Delete the fingerprint by tapping the trash icon


  4. Add a new fingerprint by tapping add fingerprint.




Not Resolved?

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