APPLIES TO

All Android-powered Point Mobile devices with camera

Troubleshooting Steps

	Cause	Solution
1	Interference by a dirt on the camera lens	Clean the camera lens Clean the camera lens using a soft towel.
2	Turned on Color correction or Night Light	Turn off the Color correction or Night Light Color correction allows you to adjust how colors are displayed on your device. And Night Light tints your screen amber. If you don’t want to use those features, turn them off with the following steps. <How to turn off the Color correction> Go to Settings > Accessibility. Select Color correction. Turn off the Use color correction switch. <How to turn off the Night Light> Go to Settings > Display. Select Night Light. Tap TURN OFF NOW to turn off the feature.
3	Low resolution & quality setting	Change the resolution setting Launch the Camera app. Swipe right the screen. Tap , and select Resolution & quality. Set as the highest megapixel option (Camera), and the highest pixel option (Video).
4	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.