ISSUE
- Unable to read or write NFC tags
APPLIES TO
All Point Mobile devices with NFC feature
RESOLUTION
Before Start:
- Check if your device supports NFC feature
- Check that NFC feature is turned on
Cause 1. Wrong NFC tapping area or Disturbance | |
Solution: Check the tapping area Find the NFC antenna location. Refer to NFC Tapping Area. Check if some impediments are attached to the location or if you bring the NFC tag to the wrong area. | |
Cause 2. Incompatible NFC tag | |
Solution: Check that the NFC technology of the tag is compatible. Refer to Supported NFC Tag Type (Login required) to find compatible NFC technology with Android powered Point Mobile devices. | |
Cause 3. NFC app works abnormally | |
Solution: Check if the app you use to get NFC tag information works properly. You can demonstrate the NFC feature by NFC Demo app. Go to EmKit > NFC Demo. Refer to NFC Demo guide (Login required) to find how to use NFC Demo app. If the NFC feature works, you can find the data as below screen.
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Cause 4. Read only tag | |
Check if the NFC tag is read-only The NFC tag may be 'read-only' tag. As the following figure, this information can be checked on the READ tab using NFC tools. NFC Tools can be downloaded from Google Play Store. Click below image to connect download page.
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Not Resolved?
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