APPLIES TO

All Android powered Point Mobile devices

Troubleshooting Steps

	Cause	Solution
1	Temporary Wi-Fi issue	Turn off and on the Wi-Fi You can turn on and off the Wi-Fi easily in the Quick setting panel. Swipe down the screen. Turn off the Wi-Fi icon from the quick settings. Green icon means the Wi-Fi is turned on, and gray icon means the Wi-Fi is turned off. Turn it on again.
2	Temporary system issue	Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device.
3	Connection issue with the SSID (Wi-Fi)	Forget the SSID and reconnect The previous connection between the device and the SSID may affect the next connection. To forget the SSID, Go to Settings > Network & internet. Select Wi-Fi. Touch and hold the SSID among the list. Tap Forget. Find the SSID among the list, and connect again.
4	Network issue	Reset Network Settings Go to Settings > System. Tap Advanced to expand more settings. Tap Reset options. Select Reset Wi-Fi, mobile & Bluetooth. Tap RESET SETTINGS, and tap the button again.
5	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.