ISSUE

APPLIES TO

All Point Mobile devices

	Cause	Solution
1	Extreme charging temperature	Keep device in normal temperature Check if the LED blinks in red when you connect charger to the device, it indicates the charging temperature is out of normal. Charge the device in its charging temperature (usually 0 ~ 45℃).
2	The device is not installed on the cradle properly	Reinstall the device If the connection between the device and the cradle is not proper, the device may not be charged. Reinstall the device on the cradle device slot properly.
3	Cradle issue	Try with another cradle Try to charge the device using another cradle. If the device is charged properly with new one, the previous cradle may have a problem. Replace the cradle.
4	System issue	Perform factory reset Find the right model from the How to Factory Reset, and perform a factory reset.
5	Battery is end-of-life	Replace the battery (Android 9 and above) Check the battery age from EmKit > EmHealthReport. If the battery age indicates Warning or Bad (dismission), the battery should be replaced. Install the new battery and try to charge it again.
6	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.

Refer to similar troubleshooting guides.