APPLIES TO

All Point Mobile devices

Troubleshooting Steps

Cause

Solution

1

Device freezes temporarily

Reset power

Press and hold the device power button for about 12 seconds.
When the device vibrates, release the button. The device will boot automatically.

2

System issue

Perform factory reset

Find the right model from the How to Factory Reset, and perform a factory reset.

3

Repair or analysis required

Contact local reseller

If you cannot solve the problem with the above steps, contact your local reseller to proceed repair or analyze the issue.

Refer to similar troubleshooting guides.