ISSUE

  • Device boots into Android Recovery Mode continuously
  • Device stuck in Android Recovery Mode


APPLIES TO

Android powered Point Mobile devices



Troubleshooting Steps


CauseSolution
1Issue on Google Play services

Update Google Play Services version

There are reports that Google Play Services version 22.44.15~16 is causing devices to reboot into recovery mode.
Update Google Play Services to most recent version.


How to Update?

Before Start: In order to boot the device normally, perform a factory reset.

Go to Settings > Apps & notifications.

Tap See all apps. And then, search and select Google Play services.

Expand Advanced and select App details.

+) You can see the version on the bottom.

Tap Update.




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