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Point Mobile Android devices

Troubleshooting Steps

	Cause	Solution
1	High power consumption of specific apps	Close all apps Some apps consume power during background running. To close all apps, Tap recent app button on the navigation bar (or hardware button). Swipe the screen all the way. Find and tap CLEAR ALL.
2	Temporary system issue	Perform factory reset Find the right model from the How to Factory Reset, and perform a factory reset.
3	Battery is end-of-life	Replace the battery (Android 9 and above) Check the battery age from EmKit > EmHealthReport. If the battery age indicates Warning or Bad (dismission), the battery should be replaced. Install the new battery and try to charge it again.
4	Repair or analysis required	Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue.

Cause 1. Some apps use battery high
	Solution: Optimize the App Check the battery usage statistic referring to Checking Battery Usage chapter in Battery Management - Checking Lifetime and Usage. If you are not using the app on the foreground but the app uses the battery high, you should report the extraordinary battery usage to IT administrator and ask to optimize the app.
Cause 2. End of Life of Battery
	Solution: Replace the battery Check the battery lifetime referring to one of the following articles. Manage Optimal Battery Health, EmHealthReport Checking Battery Lifetime chapter in Battery Power Management and Battery Usage Location If the remaining life is low and the charge/discharge cycle count is more than 400, or the EmHealthReport app informs you the battery age is dismission, Point Mobile highly recommends replacing the battery.

Refer to similar troubleshooting guides.

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