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titleWant to know how to use, and download EmKit Solutions?

EmKit Guide

What can I get here?

Who can view the guides?

  • User guide for all EmKit solutions
  • Download for Standalone solution
  • Solution Release Notes

Logged-in user

(Point Mobile Authorized partners)

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titleGo to EmKit Guide >>
urlhttp://post.solution-pointmobile.co.kr:8040/category/emkit


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Downloading the EmKit solution apps is only available on the Service Portal.



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titleLooking for Troubleshooting about your device?

Troubleshooting Guide

What can I get here?

Who can view the guides?

  • Troubleshooting
    about device and system

Logged-in user

Anyone*

*) Advanced articles are opened to logged in users (Point Mobile

Authorized

authorized partners) only.
If you are a Point Mobile partner, request the account to Point Mobile team.

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titleGo to Troubleshooting Guide >>
urlhttp://post.solution-pointmobile.co.kr:8040/display/modelsTRguide


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titleCouldn't find helpful information from the Knowledge Base?

Raise a Ticket

What can I get here?

Who can access?

Link to Point Mobile Ticketing System for technical inquiries.

Create an account and raise a ticket to get technical support.

Point Mobile authorized partners

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titleGo to Ticketing System >>
urlhttps://pm-community.atlassian.net/servicedesk/customer/portals


How to Use?

  1. Create an account with your email address (company email address).


  2. Raise a ticket for your inquiries.

    Technical SupportService
    • Device & System-related
    • EmKit Solution-related
    • Development-related
    • Other technical inquiries related to Point Mobile products and solutions.
    • RMA (Return Material Authorization)
    • FRU (Field Replacement Unit)


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titleLooking for technical resources (OS & SDK & Solutions) download?

Service Portal

What can I get here?

Who can access?

Link to Point Mobile Service Portal.

Service Portal provides: 

  • OS download
  • SDK download
  • Technical documentation download
    (Product manual, QSG, etc.)

Only for Point Mobile authorized-

  • AS Centers
  • AS Partners
  • Business Partners


How to Use?

If you are authorized ASC, ASP, or BP, request an account to Point Mobile team.

After log-in, go to Download board and find the model page you need. ex) PM75 Resources (OS, SDK) & Document

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If you are not a certified partner, but you need OS or SDK file, please contact the reseller you bought the devices.

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titleGo to Service Portal >>
urlhttps://serviceportal.pointmobile.com/#/app/dashboard


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