Page History
ISSUE
- After Android version upgrade, a password is required. But you have never been set the PIN.
- After OS upgrade/downgrade, "To start Android, enter your password" message is displayed.
APPLIES TO
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All Point Mobile devices with Android 7 or above
RESOLUTIONTroubleshooting Steps
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Solution | |
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1 | Update to the version with lower security level |
Perform a factory reset System requires the PIN when the security patch version is lower than the version before Android upgrade. Lower security patches may have security vulnerabilities affecting the devices, so the system asks to enter PIN to protect the stored privacy data. < How to Factory Reset (By model) >
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Refer to similar troubleshooting guides.
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