ISSUE

No network connection in the device with Telstra SIM card even though you set APN manually.

APPLIES TO

Page properties

hidden	true

Model	Common

PM85, PM45, PM90, PM451

RESOLUTION

Troubleshooting Steps

	Cause

.

	Solution
1	Old OS version

Solution:

Update OS version

We added the Telstra APN from the below OS versions to solve this inconvenience.

PM85
- Android 8: 85.08 (Mar 11 2021) and higher
- Android 9: 85.22 (Jun 04 2021) and higher
PM45
- Android 8: 45.59 (Jun 22 2021) and higher
- Android 9: 45.72 (May 22 2021) and higher
PM90
- 90.09 (Aug 24 2021) and higher
PM451
- 41.04 (Aug 24 2021) and higher

Update the OS to an up-to-date version and insert the Telstra SIM card.

The network will be connected automatically.

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