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To find
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the reason for the problem you have
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, we need to know about your device information like kernel version, status of each hardware component..., etc.
You can simply let us know
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the information by the 'DevInfo
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' file.
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Get
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DevInfo
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Step 1. Open EmKit
File
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Send File To Us!
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Step 1. Find File
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Step 2. Upload file
Upload file at Point Mobile's dropbox account ( HERE )
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Copy the DevInfo file to your PC and attach the DevInfo file to us via Ticketing System portal or email.
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Don't forget you should also upload bug report file containing reproduced bug log.
Please refer to article below that is about 'How to get BugReport'.
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