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To find the reason for the problem you have, we need to know about your device information like kernel version, status of each hardware component..., etc.
You can simply let us know the information by the 'DevInfo.html' file.
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Get
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DevInfo
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File
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1. Execute EmKit
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Now, you can attach the 'devinfo.html' to us via Ticketing System portal or email.
How to Attach File to Portal
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Click the above button to go to Point Mobile's technical support ticketing portal.
Drag and drop file or click 'browse' to attach the file.
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Copy the DevInfo file to your PC and attach the DevInfo file to us via Ticketing System portal or email.
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Don't forget you should also upload bug report file containing reproduced bug log.
Please refer to article below that is about 'How to get BugReport'.
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