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To find cause of problem that the reason for the problem you have with your device, we need to know about your device information like kernel version, status of each hardware component..., etc.
You can simply let us know these the information by the 'DevInfo.html' file.
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Get
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DevInfo
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Step 1. Open EmKit
File
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Send File To Us!
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Step 2. Upload files at Point Mobile dropbox account
https://www.dropbox.com/request/oNKXOiWkWH2ZrJBwNjXa
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Copy the DevInfo file to your PC and attach the DevInfo file to us via Ticketing System portal or email.
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Don't forget you should also upload bug report file containing reproduced bug log.
Please refer to article below that is about 'How to get BugReport'.
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