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ISSUE

  • Device boots into Android Recovery Mode continuously
  • Device stuck in Android Recovery Mode


APPLIES TO

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Model

Common

Android powered Point Mobile devices

RESOLUTION



Troubleshooting Steps


CauseSolution
1
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Issue on Google Play services
Solution:

Update Google Play Services version

There are reports that Google Play Services version 22.44.15~16 is causing devices to reboot into recovery mode.
Update Google Play Services to most recent version.


How to Update?

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Before Start: In order to boot the device normally, perform a factory reset.

UI Steps
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UI Step

Go to Settings > Apps & notifications.

UI Step

Tap See all apps. And then, search and select Google Play services.

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UI Step

Expand Advanced and select App details.

+) You can see the version on the bottom.

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UI Step

Tap Update.

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Not Resolved?

Refer to similar troubleshooting guides.

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