Page History
ISSUE
- Unable to read or write NFC tagsan NFC tag at all
APPLIES TO
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All Point Mobile devices with NFC feature
RESOLUTION
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Before Start: Check if your device supports NFC feature Check that NFC feature is turned on |
Troubleshooting Steps
Cause | Solution | |
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1 |
Wrong NFC tapping area or Disturbance
Solution: Check the tapping area
Find the NFC antenna location. Refer toNFC Tapping Area.Check if some impediments are attached to the location or if you bring the NFC tag to the wrong area.
Cause 2.
Incompatible NFC tag
Solution: Check that the NFC technology of the tag is compatible.
Refer to Supported NFC Tag Type(Login required)to find compatible NFC technology with Android powered Point Mobile devices.Cause 3.
NFC app works abnormally
Solution: Check if the app you use to get NFC tag information works properly.
You can demonstrate the NFC feature by NFC Demo app. Go to EmKit > NFC Demo.
Refer toNFC Demo guide (Login required) to find how to use NFC Demo app.If the NFC feature works, you can find the data as below screen.
Cause 4.
Read only tag
Incompatible NFC tag | Check the NFC tag with another Android device Android powered Point Mobile devices follow NFC forum standard of Android. Check if your NFC tag can be read with another Android device. | |
2 | Improper tapping or Interference by a material between the device and tag | Tap NFC tag correctly Remove all metallic material between the device's NFC antenna and the tag. And bring the NFC tag closer to the device's NFC antenna. Refer to NFC Tapping Area. |
3 | Temporary NFC issue | Turn off and on the NFC You can turn on and off the NFC easily in the Quick setting panel.
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4 | Temporary system issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
5 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
Not Resolved?
Refer to similar troubleshooting guides.
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