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ISSUE

  • The device makes it difficult for accurate tracking of location.
  • The GPS (location) tracking is not accurate


APPLIES TO

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Model

Common

Point Mobile Android-based devices



Troubleshooting Steps


CauseSolution
1Turned off Location accuracy setting

Enable Location accuracy setting

The Android system tracks your location using GPS, Wi-Fi, Bluetooth, mobile networks. You can adjust what features are used for determining your location.

  • Lower than Android 9
UI Steps
sizesmall
UI Step

Go to Settings > Security & Location

UI Step

Tap Location (Under Privacy)

UI Step

Tap Mode. The default setting may Device only. Select High accuracy to improve the location accuracy.

Image ModifiedImage Modified

Location ModeDescription
High Accuracy

Allowing multiple networks to pinpoint your precise location.

It calls upon every service available: GPS, Wi-Fi, Bluetooth and/or cellular networks in whatever combination available, and uses Google's location services to provide the most accurate location.

Battery savingUsing only less battery-intensive location sources (Wi-Fi, Bluetooth and/or nearby cell towers) to figure out where you are using Google's location services.
Device onlyRelying solely on the GPS radio signal built in.



  • Android 9 and above
UI Steps
sizesmall
UI Step

Go to Settings > Security & Location (or Location)

UI Step

Tap Location (Under Privacy)

UI Step

Tap toggle switch to use location and select Google Location Accuracy.

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UI Step

Enable Google Location Accuracy. If you disable this, your device will use GPS only for tracking location.





Refer to similar troubleshooting guides.

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