Page History
ISSUE
- Android device cannot connect to the mobile network
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APPLIES TO
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All Point Mobile Android devices (Phone SKU)
RESOLUTION
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Before Start: Check if your device is Phone SKU. Only phone SKU can be connected to the mobile network. Check if your |
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Troubleshooting Steps
Cause 1. Wrong preferred network type
Solution: Check preferred network type
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1 | No SIM card |
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inserted or improper card placement | Insert SIM card again Remove and reinstall the SD card properly referring to the user manual. | |
2 | SIM card registration issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
3 | Improper APN setting | Check APN setting
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Select LTE/WCDMA/GSM auto to connect the 4G or LTE network.
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4 | Weak network signal field area | Check signal strength Check if you are in weak network signal field area. To check the signal strength,
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5 | Temporary network connection issue | Turn off and on the mobile network You can turn on and off the mobile data in Quick setting panel.
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6 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue |
Cause 2. Issue on Access Point Names (APN)
Solution: Check the access point name settings
If the preferred network is selected correctly, but you still cannot connect 4G or LTE network, check the access point name settings.
Navigate to Settings > Network & internet > Mobile network.Expand Advanced and tap Access Point Names (or APN)
Tap + on the top of the screen to add new APN information.
Input the APN information set to the device you tested and try to connect to the network.
If you succeed in connecting, please share the APN information with Point Mobile team. We will fixed and update it in the next OS image update
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Not Resolved?
Refer to similar troubleshooting guides.
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