Page History
ISSUE
- Failed to turn on device
- Device does not
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RESOLUTION
First, try holding down POWER button for 12 seconds. This usually restarts the device. Despite trying this, the device still does not turn on, please follow these steps below.
To check if the battery is fully discharged, connect device to AC/DC power source or cradle. If Charge LED indicator flash red or green, it's an indication that the power source is properly applied and device is in charge mode. Charge the battery some while, try to turn on the device by pressing POWER button.
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Use an original charger from the Point Mobile. Other chargers may damage the device. Also, make sure the charger is not wet. |
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APPLIES TO
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All Point Mobile devices
Troubleshooting Steps
| Cause | Solution | |
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| 1 | Low battery | Charge device Check if the LED blinks five times in red when you tried to turn on the device, it indicates the battery is too low to turn on the device. Charge the device using a power adapter or charging cradle first. |
| 2 | Battery is not installed properly | Reinstall the battery Remove and install the battery again referring to the user manual. |
| 3 | Device freezes temporarily | Reset Power To reset the device power, perform one of the following ways. A. Press and hold the power button for 12 seconds. B. Press Reset hole (Only for PM70, PM80, PM66, PM85, PM90, PM75) When the device vibrates, release the button. The device will boot automatically. |
| 4 | System issue | Perform factory reset Find the right model from the How to Factory Reset, and perform a factory reset. |
| 5 | Repair or analysis required | Contact local reseller If you cannot solve the problem with the above steps, contact your local reseller to proceed repair or analyze the issue. |
Not Resolved?
Refer to similar troubleshooting guides.
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If Charge LED indicator does not flash at all, remove the battery and press RESET button to clear all flash memory. After pressing RESET button, plug power source and check device cloud boot up.
Then, insert the battery and go to Settings > Battery to check battery status.
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