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When you encounter some system bug, you should reproduce the bug to
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find what step causes
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it.
You don't need to reproduce condition or step perfectly, but describe your action or event as detail as possible.
If you
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succeed to reproduce the bug, it's time to get the BugReport file that contains the bug log.
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Get BugReport
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Step 1. Open EmKit
EmKit is pre-installed solution on all Point Mobile's android device.
You can find EmKit in home screen usually.
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Step 2. Tap Take Bug Report Menu
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Step 3. Check Dialog and Complete Notification
Tap Save Button in dialog to save BugReport file.
(DebugMsg) File
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Send File To Us!
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Step 1. Find File
Using file explorer, find BugReport file. It will be saved to BugReport folder of storage as zip file format.
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Step 2. Upload File
Upload file at Point Mobile's dropbox account ( HERE ).
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Now, you can attach the bugreport file to us via the Ticketing System portal or email.
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Don't forget. You should also upload the
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device information file.
Please refer to the article below that is about 'How to get DevInfo file'.
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