Page History
ISSUE
- Unable to read
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- an NFC tag at all
APPLIES TO
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All Point Mobile devices with NFC feature
RESOLUTION
If your device can't read or write NFC tags, your device may not support the NFC feature or you didn't use NFC feature properly.
Please check the items below.
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Before Start: Check |
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if your device supports NFC feature |
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Troubleshooting Steps
| Cause | Solution | |
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| 1 | Incompatible NFC tag | Check the NFC tag with another Android device Android powered Point Mobile devices follow NFC forum standard of Android. Check if your NFC tag can be read with another Android device. |
| 2 | Improper tapping or Interference by a material between the device and tag | Tap NFC tag correctly Remove all metallic material between the device's NFC antenna and the tag. And bring the NFC tag closer to the device's NFC antenna. Refer to NFC Tapping Area. |
| 3 | Temporary NFC issue | Turn off and on the NFC You can turn on and off the NFC easily in the Quick setting panel.
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| 4 | Temporary system issue | Reboot the device Press and hold the power button, and tap Power > Restart to reboot the device. |
| 5 | Repair or analysis required | Contact local reseller If you cannot solve the problem with above steps, contact your local reseller to proceed repair or analyze the issue. |
Not Resolved?
Refer to similar troubleshooting guides.
#1. Check that NFC is turned on
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#2. Check your NFC antenna's location
Find the NFC antenna location, and check if some impediments are attached on the location or you bring the NFC tag to the wrong location
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Download the device's datasheet from Point Mobile homepage
Check the NFC capability in DATA CAPTURE section
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