Content Layout Macro

Search by Component

Answer the questions to get a solution quickly and easily

UI Text Box

size	medium
type	tip

Before Start: Check the OS / Firmware version first. Update your device if it is not latest version.

Check Latest Version: Check if the available version is displayed in System > System updates > FOTAtab.

HTML

<script>
    $(function () {

        var boxes = $("[class*='articleList']");
        var questions2 = $('div[class=q_depth2]');
        var questions3 = $('div[class=q_depth3]');

        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        for (var j = 0; j < questions2.length; j++) {
            questions2[j].style.display = "none";
        }

        for (var r = 0; r < questions3.length; r++) {
            questions3[r].style.display = "none";
        }

    });

    function select_depth1(value) {
        var dataIndex = value;
        var depth2;
        var q_depth2_list = document.getElementsByClassName('q_depth2');
        var q_depth3_list = document.getElementsByClassName('q_depth3');

        $("input:radio[name*='q_depth2']").prop('checked', false);
        $("input:radio[name*='q_depth3']").prop('checked', false);

        for (var i = 0; i < q_depth2_list.length; i++) {
            q_depth2_list[i].style.display = "none";
        }
        for (var j = 0; j < q_depth3_list.length; j++) {
            q_depth3_list[j].style.display = "none";
        }
        $('#raiseTicket_div').css("display", "none");

        var boxes = $("[class*='articleList']");
        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        if (dataIndex == 'BTRe' || dataIndex == 'RFRe') {
            dataIndex = 'Read';
            depth2 = document.getElementById('div_q_depth2_' + dataIndex);
            depth2.style.display = '';

        } else if (dataIndex == 'Lega') {
            open_articleList = document.getElementsByClassName('articleList_' + dataIndex);
            open_articleList[0].style.display = '';
            $('#raiseTicket_div').css("display", "");
        } else {
            depth2 = document.getElementById('div_q_depth2_' + dataIndex);
            depth2.style.display = '';
        }
    }

    function select_depth2(value) {
        var dataIndex = value;
        var depth1_value = $('input[name=q_depth1]:checked').val();
        var open_articleList;
        var depth3;
        var list_num;

        var boxes = $("[class*='articleList']");

        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        var q_depth3_list = document.getElementsByClassName('q_depth3');
        for (var j = 0; j < q_depth3_list.length; j++) {
            q_depth3_list[j].style.display = "none";
        }

        $("input:radio[name*='q_depth3']").prop('checked', false);

        $('#raiseTicket_div').css("display", "none");

        if (dataIndex == 'Scan' || dataIndex == 'Sysm') {
            list_num = depth1_value + '_' + dataIndex;
            open_articleList = document.getElementsByClassName('articleList_' + list_num);
            open_articleList[0].style.display = '';
            $('#raiseTicket_div').css("display", "");

        } else if (dataIndex == 'Prnt') {
            list_num = depth1_value + '_' + dataIndex;
            open_articleList = document.getElementsByClassName('articleList_' + list_num);
            open_articleList[0].style.display = '';
            $('#raiseTicket_div').css("display", "");

        } else if (depth1_value == 'BTRe' || depth1_value == 'RFRe') {
            list_num = depth1_value + '_' + dataIndex;
            open_articleList = document.getElementsByClassName('articleList_' + list_num);
            open_articleList[0].style.display = '';
            $('#raiseTicket_div').css("display", "");

        } else {
            depth3 = document.getElementById('div_q_depth3_' + dataIndex);
            depth3.style.display = '';
        }
    }

    function select_depth3(value) {
        var dataIndex = value;

        var depth1_value = $('input[name=q_depth1]:checked').val();
        var depth2 = 'q_depth2_' + depth1_value;
        var depth2_value = $('input[name=' + depth2 + ']:checked').val();

        var depth3 = depth1_value + '_' + depth2_value;
        var open_articleList;

        var boxes = $("[class*='articleList']");
        for (var i = 0; i < boxes.length; i++) {
            boxes[i].style.display = "none";
        }

        open_articleList = document.getElementsByClassName('articleList_' + depth3 + '_' + dataIndex);
        open_articleList[0].style.display = '';

        $('#raiseTicket_div').css("display", "");

    }

</script>

<style>
    .radioLabel_dpt1 {
        font-size: 10.5pt;
        line-height: 1.8;
    }

    .radioLabel_dpt2 {
        font-size: 10.5pt;
        line-height: 1.8;
    }

    .radioLabel_dpt3 {
        font-size: 10.5pt;
        line-height: 1.8;
    }

    .q_depth1 {
        background-color: rgb(242, 242, 242, 1);
        padding: 15px;
    }

    .q_depth2 {
        background-color: rgb(242, 242, 242, 1);
        padding: 15px;
        margin-top: 5px;
    }

    .q_depth3 {
        background-color: rgb(242, 242, 242, 1);
        padding: 15px;
        margin-top: 5px;
    }

    div[class*='articleList'] {
        border-left: 5px solid rgb(100, 150, 100, 1);
        background-color: rgb(200, 220, 200, 0.2);
        margin-top: 5px;
    }

    #raiseTicket_div {
        background-color: rgb(250, 250, 250, 0.2);
        border: 1px solid rgb(225, 225, 225, 1);
        padding: 15px;
        margin-top: 15px;
    }

</style>



<div class="q_depth1">
    <span style="font-size: 14pt; font-weight: bold;">Q1. Select the type of your device</span><br>
    <input type="radio" id="q_detph1_0" name="q_depth1" value="Andr" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_detph1_0">Android device</label><br>
    <input type="radio" id="q_depth1_1" name="q_depth1" value="BTRe" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_1">Bluetooth scanner</label><br>
    <input type="radio" id="q_depth1_2" name="q_depth1" value="RFRe" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_2">RFID reader</label><br>
    <input type="radio" id="q_depth1_3" name="q_depth1" value="Mpos" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_3">Mobile POS</label><br>
    <input type="radio" id="q_depth1_4" name="q_depth1" value="Lega" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_4">Legacy (WCE, WEH)</label>
</div>

<div class="q_depth2" id="div_q_depth2_Andr">
    <!--Depth1에서 Android device 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Andr_0" name="q_depth2_Andr" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Andr_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Andr_1" name="q_depth2_Andr" value="Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_1">Wireless features</label><br>
    <input type="radio" id="q_depth2_Andr_2" name="q_depth2_Andr" value="Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_2">Scanner</label><br>
    <input type="radio" id="q_depth2_Andr_3" name="q_depth2_Andr" value="Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_3">System features</label><br>
    <input type="radio" id="q_depth2_Andr_4" name="q_depth2_Andr" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Andr_4">Other features</label>
</div>

<div class="q_depth2" id="div_q_depth2_Read">
    <!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Read_0" name="q_depth2_Read" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Read_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Read_1" name="q_depth2_Read" value="Conn" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Read_1">Connection</label><br>
    <input type="radio" id="q_depth2_Read_2" name="q_depth2_Read" value="Read" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Read_2">Reading</label><br>
</div>

<div class="q_depth2" id="div_q_depth2_Mpos">
    <!--Depth1에서 POS 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Mpos_0" name="q_depth2_Mpos" value="Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_Mpos_0">Power-related features</label><br>
    <input type="radio" id="q_depth2_Mpos_1" name="q_depth2_Mpos" value="Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_1">Wireless features</label><br>
    <input type="radio" id="q_depth2_Mpos_2" name="q_depth2_Mpos" value="Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_2">Scanner</label><br>
    <input type="radio" id="q_depth2_Mpos_3" name="q_depth2_Mpos" value="Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_3">System features</label><br>
    <input type="radio" id="q_depth2_Mpos_4" name="q_depth2_Mpos" value="Prnt" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_4">Printer features</label><br>
    <input type="radio" id="q_depth2_Mpos_5" name="q_depth2_Mpos" value="Othe" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_Mpos_5">Other features</label>
</div>


<div class="q_depth3" id="div_q_depth3_Pwer">
    <!--Depth2에서 Power 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Pwer_0" name="q_depth3_Pwer" value="Boot" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Pwer_0">Booting issue</label><br>
    <input type="radio" id="q_depth3_Pwer_1" name="q_depth3_Pwer" value="Chrg" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_1">Charging issue</label><br>
    <input type="radio" id="q_depth3_Pwer_2" name="q_depth3_Pwer" value="Othe" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Pwer_2">Other issues</label>
</div>
<div class="q_depth3" id="div_q_depth3_Wire">
    <!--Depth2에서 Wireless 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Wire_0" name="q_depth3_Wire" value="Wifi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Wire_0">Wi-Fi issue</label><br>
    <input type="radio" id="q_depth3_Wire_1" name="q_depth3_Wire" value="Blue" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_1">Bluetooth issue</label><br>
    <input type="radio" id="q_depth3_Wire_2" name="q_depth3_Wire" value="Mdta" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_2">Mobile data / GPS issue</label><br>
    <input type="radio" id="q_depth3_Wire_3" name="q_depth3_Wire" value="NFCi" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Wire_3">NFC issue</label>
</div>
<div class="q_depth3" id="div_q_depth3_Othe">
    <!--Depth2에서 other 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q3. Select detailed category of the problem</span><br>
    <input type="radio" id="q_detph3_Othe_0" name="q_depth3_Othe" value="Butn" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_detph3_Othe_0">Button issue</label><br>
    <input type="radio" id="q_depth3_Othe_1" name="q_depth3_Othe" value="Port" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_1">Communication port / SD Card issue</label><br>
    <input type="radio" id="q_depth3_Othe_2" name="q_depth3_Othe" value="Disp" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_2">Display / Touch issue</label><br>
    <input type="radio" id="q_depth3_Othe_3" name="q_depth3_Othe" value="Came" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_3">Camera issue</label> <br>
    <input type="radio" id="q_depth3_Othe_4" name="q_depth3_Othe" value="Othe2" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_Othe_4">Other issues</label>
</div>
<br>

Divbox

class	articleList_Andr_Pwer_Boot

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Pwer" and label = "Boot" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Pwer" and label = "Boot"

Divbox

class	articleList_Andr_Pwer_Chrg

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Pwer" and label = "chrg" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Pwer" and label = "Chrg"

Divbox

class	articleList_Andr_Pwer_Othe

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Pwer" and label = "Othe" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Pwer" and label = "Othe"

Divbox

class	articleList_Andr_Wire_Wifi

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Wire" and label = "Wifi" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Wire" and label = "Wifi"

Divbox

class	articleList_Andr_Wire_Mdta

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Wire" and label = "common" and label = "Mdta"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Wire" and label = "Mdta"

Divbox

class	articleList_Andr_Wire_Blue

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Wire" and label = "Blue" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Wire" and label = "Blue"

Divbox

class	articleList_Andr_Wire_NFCi

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Wire" and label = "NFCi" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Wire" and label = "NFCi"

Divbox

class	articleList_Andr_Scan

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Scan" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Scan"

Divbox

class	articleList_Andr_Sysm

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Sysm" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Sysm"

Divbox

class	articleList_Andr_Othe_Butn

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Butn" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Butn"

Divbox

class	articleList_Andr_Othe_Port

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Port" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Port"

Divbox

class	articleList_Andr_Othe_Disp

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Disp" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Disp"

Divbox

class	articleList_Andr_Othe_Came

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Came" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Came"

Divbox

class	articleList_Andr_Othe_Othe2

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Andr" and label = "Othe" and label = "Othe2" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Andr" and label = "Othe" and label = "Othe2"

Divbox

class	articleList_BTRe_Pwer

Find troubleshooting guide

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "BTRe" and label = "Pwer"

Divbox

class	articleList_BTRe_Conn

Find troubleshooting guide

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "BTRe" and label = "Conn"

Divbox

class	articleList_BTRe_Read

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
sort	title
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "BTRe" and label = "Read"

Divbox

class	articleList_RFRe_Pwer

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "RFRe" and label = "Pwer" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "RFRe" and label = "Pwer"

Divbox

class	articleList_RFRe_Conn

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "RFRe" and label = "Conn" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "RFRe" and label = "Conn"

Divbox

class	articleList_RFRe_Read

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "RFRe" and label = "Read" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "RFRe" and label = "Read"

Divbox

class	articleList_Mpos_Prnt

Find troubleshooting guide

Solutions for Specific Models

Content by Label

showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Prnt"

Divbox

class	articleList_Mpos_Pwer_Boot

Find troubleshooting guide

Common Solutions

Content by Label

showLabels	false
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Solutions for Specific Models

Content by Label

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cql	label = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Pwer" and label = "Boot"

Divbox

class	articleList_Mpos_Pwer_Chrg

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Solutions for Specific Models

Content by Label

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cql	label = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Pwer" and label = "Chrg"

Divbox

class	articleList_Mpos_Pwer_Othe

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showLabels	false
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cql	label = "troubleshooting" and label = "Mpos" and label = "Pwer" and label = "Othe" and label = "common"

Solutions for Specific Models

Content by Label

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cql	label = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Pwer" and label = "Othe"

Divbox

class	articleList_Mpos_Wire_Wifi

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showLabels	false
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Solutions for Specific Models

Content by Label

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Divbox

class	articleList_Mpos_Wire_Mdta

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cql	label = "troubleshooting" and label = "Mpos" and label = "Wire" and label = "common" and label = "Mdta"

Solutions for Specific Models

Content by Label

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Divbox

class	articleList_Mpos_Wire_Blue

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Solutions for Specific Models

Content by Label

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cql	label = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Wire" and label = "Blue"

Divbox

class	articleList_Mpos_Wire_NFCi

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cql	label = "troubleshooting" and label = "Mpos" and label = "Wire" and label = "NFCi" and label = "common"

Solutions for Specific Models

Content by Label

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cql	label = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Wire" and label = "NFCi"

Divbox

class	articleList_Mpos_Scan

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cql	label = "troubleshooting" and label = "Mpos" and label = "Scan" and label = "common"

Solutions for Specific Models

Content by Label

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cql	label = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Scan"

Divbox

class	articleList_Mpos_Sysm

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Solutions for Specific Models

Content by Label

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cql	label = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Sysm"

Divbox

class	articleList_Mpos_Othe_Butn

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showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Butn" and label = "common"

Solutions for Specific Models

Content by Label

showLabels	false
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cql	label = "troubleshooting" AND label != "common" and label = "Mpos" and label = "Othe" and label = "Butn"

Divbox

class	articleList_Mpos_Othe_Port

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showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Port" and label = "common"

Solutions for Specific Models

Content by Label

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Divbox

class	articleList_Mpos_Othe_Disp

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showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Disp" and label = "common"

Solutions for Specific Models

Content by Label

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Divbox

class	articleList_Mpos_Othe_Came

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cql	label = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Came" and label = "common"

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Content by Label

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Divbox

class	articleList_Mpos_Othe_Othe2

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showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Mpos" and label = "Othe" and label = "Othe2" and label = "common"

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Content by Label

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Divbox

class	articleList_Lega

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showLabels	false
showSpace	false
reverse	true
excludeCurrent	true
cql	label = "troubleshooting" and label = "Lega"

network

HTML

<div id="raiseTicket_div" style="display: none;">
    <span style='font-weight: bold; font-size: 13pt;'>Can't Find a Solution? or Can't solve the issue?</span><br>
	Then, please contact your local reseller or service center with the following information.
    <ul style='font-weight: bold;'>
        <li>DevInfo.html (<a
                href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How
                to take?</a>)</li>
        <li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take
                using LogTrace / EmLogTool</a>)</li>
    </ul>
	<br><br>
	<span style='font-weight: bold;'>If you are authorized ASC/ASP of Point Mobile: </span><br>
	<ol>
		<li>Try <a href="http://post.solution-pointmobile.co.kr:8040/x/OwA0Bg" style='font-weight: bold;'>Diagnostics</a>.</li>
		<li><a href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Raise a ticket</a> with the collected data (DevInfo, LogFiles) and testing result.</li>
	</ol>	
</div>

UI Tabs

UI Tab

title	Power & Battery

Content Report Table

showLikesCount	true
spaces	TRguide
labels	power, battery

UI Tab

title	Network

Content Report Table

showLikesCount	true
spaces	TRguide
labels	network

UI Tab

title	BT / NFC / RFID

Content Report Table

showLikesCount	true
spaces	TRguide
labels	network

UI Tab

title	Scanner

Content Report Table

showLikesCount	true
spaces	TRguide
labels	network

UI Tab

title	Keypad

Content Report Table

showLikesCount	true
spaces	TRguide
labels	network

UI Tab

title	System

Content Report Table

showLikesCount	true
spaces	TRguide
labels	network

UI Tab

title	App / 3rd Party

Content Report Table

showLikesCount	true
spaces	TRguide
labels	network

UI Tab

title	HW & Acc

Content Report Table

showLikesCount

true

spaces

TRguide

labels

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