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When you encounter some system bug, you should reproduce the bug to take find what step causes bugit.
You don't need to reproduce condition or step perfectly, but describe your action or event as detail as possible.
If you success succeed to reproduce the bug, it's time to get the BugReport file that contains the bug log.
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Get BugReport(DebugMsg) File
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Step 1. Open EmKit
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Step 2. Tap 'Take Bug Report' Menu
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Now, you can attach the bugreport file to us via the Ticketing System portal or email.
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Don't forget. You should also upload the
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Step 3. Check Dialog and Complete Notification
Send File To Us!
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Step 1. Find File
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Step 2. Upload File
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device information file.
Please refer to the article below that is about 'How to get DevInfo file'.
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