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<script>
    $(function () {

        var boxes = $("[class*='articleList']");
        var questions2 = $('div[class=q_depth2]');
        var questions3 = $('div[class=q_depth3]');

        for (var i = 0; i < boxes.length; i++) {
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        for (var j = 0; j < questions2.length; j++) {
            questions2[j].style.display = "none";
        }

        for (var r = 0; r < questions3.length; r++) {
            questions3[r].style.display = "none";
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    });

    function select_depth1(value) {
        var dataIndex = value;
        var depth2;
        var q_depth2_list = document.getElementsByClassName('q_depth2');
        var q_depth3_list = document.getElementsByClassName('q_depth3');

        $("input:radio[name*='q_depth2']").prop('checked', false);
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        var boxes = $("[class*='articleList']");
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            boxes[i].style.display = "none";
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        if (dataIndex == 0'BTRe' || dataIndex == 1'RFRe') {
            dataIndex = 'Read';
            depth2 = document.getElementById('div_q_depth2_1' + dataIndex);
            depth2.style.display = '';

        }
        else if (dataIndex == 2'Lega') {
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    function select_depth2(value) {
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        var list_num;

        var boxes = $("[class*='articleList']");

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		        $("input:radio[name*='q_depth3']").prop('checked', false);

        $('#raiseTicket_div').css("display", "none");

 
       if (depth1_valuedataIndex == 2 &'Scan' || dataIndex == 1'Sysm') {
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        } else {
            var list_num = depth1_value + '' + list_num = depth1_value + '_' + dataIndex;
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        }

 else if  }

    function select_depth3(value(dataIndex == 'Prnt') {
        var dataIndex    list_num = depth1_value + '_' + dataIndex;
          var  depth1open_valuearticleList = $document.getElementsByClassName('input[name=q_depth1]:checked').val(articleList_' + list_num);
          var  depth2_valueopen_articleList[0].style.display = $('input[name=q_depth2_2]:checked').val();

        var depth3 = depth1_value + '' + depth2_value $('#raiseTicket_div').css("display", "");

        var open_articleList;

        var boxes = $("[class*='articleList']");
} else if (depth1_value == 'BTRe' || depth1_value == 'RFRe') {
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     depth1_value + '_' + dataIndex;
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        open_articleList = document.getElementsByClassName('articleList_' + depth3 + '' + dataIndex);
list_num);
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            $('#raiseTicket_div').css("display", "");

     }

</script>

<style>
   } .radioLabel_dpt1else {
        font-size: 10.5pt;
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   depth3.style.display     font-size: 10.5pt= '';
        line-height: 1.8;}
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         font-size: 10.5ptvar dataIndex = value;

        line-height: 1.8;
var depth1_value = $('input[name=q_depth1]:checked').val();
     }

   var depth2 = .'q_depth2_' + depth1_value;
 {
        background-color: rgb(242, 242, 242, 1);
var depth2_value = $('input[name=' + depth2 + ']:checked').val();

        padding: 15px;
    }

    .q_depth2 {var depth3 = depth1_value + '_' + depth2_value;
        background-color: rgb(242, 242, 242, 1);
var open_articleList;

        var boxes  padding: 15px= $("[class*='articleList']");
        margin-top: 5px;
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      padding: 15px;
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    }

</script>

<style>
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    .radioLabel_dpt3 {
        paddingfont-size: 15px10.5pt;
        marginline-topheight: 15px1.8;
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</style>



<div class="    .q_depth1"> {
    <span style="font-size: 14pt; font-weight: bold;">Q1. Select a problem type you have</span><br>    background-color: rgb(242, 242, 242, 1);
        padding: 15px;
    <input type="radio" id="q_detph1_0" name="q_depth1" value="0" onclick="select_depth1(this.value)">
}

    .q_depth2 {
       <label class="radioLabel_dpt1" for="q_detph1_0">A device feature does not work</label><br>
 background-color: rgb(242, 242, 242, 1);
      <input type="radio" id="q_depth1_1" name="q_depth1" value="1" onclick="select_depth1(this.value)">
 padding: 15px;
      <label class="radioLabel_dpt1" for="q_depth1_1">Device operates abnormally</label><br>
    <input type="radio" id="q_depth1_2" name="q_depth1" value="2" onclick="select_depth1(this.value)"> margin-top: 5px;
    }

    .q_depth3 {
    <label class="radioLabel_dpt1" for="q_depth1_2">Device cannot connect wireless communication (network, BT,
background-color: rgb(242, 242, 242, 1);
         etc.)</label><br>padding: 15px;
    <input type="radio" id="q_depth1_3" name="q_depth1" value="3" onclick="select_depth1(this.value)"> margin-top: 5px;
    <label class="radioLabel_dpt1" for="q_depth1_3">Device have a power-related problem</label>
</div>

<div class="q_depth2" id="div_q_depth2_1">
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph21_0" name="q_depth2_1" value="0" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph21_0">System features</label><br>
    <input type="radio" id="q_depth21_1" name="q_depth2_1" value="1" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth21_1">Other features & App features</label><br>
    <input type="radio" id="q_depth21_2" name="q_depth2_1" value="2" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth21_2">Scanner</label><br>
    }

    div[class*='articleList'] {
        border-left: 5px solid rgb(100, 150, 100, 1);
        background-color: rgb(200, 220, 200, 0.2);
        margin-top: 5px;
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    #raiseTicket_div {
        background-color: rgb(250, 250, 250, 0.2);
        border: 1px solid rgb(225, 225, 225, 1);
        padding: 15px;
        margin-top: 15px;
    }

</style>



<div class="q_depth1">
    <span style="font-size: 14pt; font-weight: bold;">Q1. Select the type of your device</span><br>
    <input type="radio" id="q_depth21detph1_30" name="q_depth2_1depth1" value="3Andr" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_depth21detph1_30">Keypad<>Android device</label>
</div>

<div class="q_depth2label><br>
    <input type="radio" id="div_q_depth2depth1_21">
    <span style="font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br> name="q_depth1" value="BTRe" onclick="select_depth1(this.value)">
    <label class="radioLabel_dpt1" for="q_depth1_1">Bluetooth scanner</label><br>
    <input type="radio" id="q_detph22depth1_02" name="q_depth2_2depth1" value="0RFRe" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_detph22depth1_02">Newtork (Wi-Fi, LTE...)</label><br>>RFID reader</label><br>
    <input type="radio" id="q_depth22depth1_13" name="q_depth2_2depth1" value="1Mpos" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_depth22depth1_13">Bluetooth<>Mobile POS</label><br>
    <input type="radio" id="q_depth22depth1_24" name="q_depth2_2depth1" value="2Lega" onclick="select_depth2depth1(this.value)">
    <label class="radioLabel_dpt2dpt1" for="q_depth22depth1_2">NFC</label><br>
    <input type="radio4">Legacy (WCE, WEH)</label>
</div>

<div class="q_depth2" id="q_depth22_3" name="div_q_depth2_2Andr">
 value="3" onclick="select_depth2(this.value)">
  <!--Depth1에서 Android <label class="radioLabel_dpt2" for="q_depth22_3">RFID</label>
</div>

<div class="q_depth2" id="div_q_depth2_3"device 선택 시-->
    <span style="font-size: 14pt; font-weight: bold;">Q2. What kindfeature ofhas modela you useproblem?</span><br>
    <input type="radio" id="q_detph23detph2_Andr_0" name="q_depth2_3Andr" value="0Pwer" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_detph2_detph23Andr_0">Android>Power-related device<features</label><br>
    <input type="radio" id="q_depth2_depth23Andr_1" name="q_depth2_3Andr" value="1Wire" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_depth23Andr_1">Bluetooth>Wireless scanner<features</label><br>
    <input type="radio" id="q_depth2_depth23Andr_2" name="q_depth2_3Andr" value="2Scan" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth23depth2_Andr_2">RFID reader<>Scanner</label><br>
	    <input type="radio" id="q_depth2_depth23Andr_3" name="q_depth2_3Andr" value="3Sysm" onclick="select_depth2(this.value)">
    <label class="radioLabel_dpt2" for="q_depth2_depth23Andr_3">Legacy>System Model<features</label>
</div>


<div class="q_depth3label><br>
    <input type="radio" id="divq_qdepth2_depth3Andr_14">
    <span style="font-size: 14pt; font-weight: bold;">Q3. What kind of model you use?</span><br>
    <input type="radio" id name="q_detph3_0" name="q_depth3depth2_Andr" value="0Othe" onclick="select_depth3depth2(this.value)">
    <label class="radioLabel_dpt3dpt2" for="q_depth2_detph3Andr_04">Android device</label><br>
    <input type="radio>Other features</label>
</div>

<div class="q_depth2" id="div_q_depth3depth2_1Read" name="q_depth3" value="1" onclick="select_depth3(this.value)">
    <label class="radioLabel_dpt3" for="q_depth3_1">Bluetooth scanner</label><br>>
    <!--Depth1에서 BT scanner 또는 RFID reader 선택 시-->
    <input<span typestyle="radio" id="q_depth3_2font-size: 14pt; font-weight: bold;">Q2. What feature has a problem?</span><br>
    <input type="radio" id="q_detph2_Read_0" name="q_depth2_depth3Read" value="2Pwer" onclick="select_depth3depth2(this.value)">
    <label class="radioLabel_dpt3dpt2" for="q_detph2_depth3Read_20">RFID>Power-related reader<features</label>
</div>
<br>

Find troubleshooting guide

Solutions for Specific Models

Find troubleshooting guide

Common Solutions

Find troubleshooting guide

Solutions for Specific Models

Find troubleshooting guide

Common Solutions

Find troubleshooting guide

Common Solutions

<div id="raiseTicket_div" style="display: none;">
    <span style='font-weight: bold; font-size: 13pt;'>Can't Find a Solution?</span><br>
	Then, please raise a ticket to <a
        href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Technical
        Support Ticketing System</a>.<br>
    When you raise a ticket, attach the following information.
    <ul style='font-weight: bold;'>
        <li>DevInfo.html (<a
                href='http://post.solution-pointmobile.co.kr:8040/display/faq/DevInfo+%3A+How+to+Get+Device+Information+File'>How
                to take?</a>)</li>
        <li>Log files (<a href='http://post.solution-pointmobile.co.kr:8040/pages/viewpage.action?pageId=66060631'>Take
                using LogTrace / EmLogTool</a>)</li>
    </ul>x/OwA0Bg" style='font-weight: bold;'>Diagnostics</a>.</li>
		<li><a href='https://pm-community.atlassian.net/servicedesk/customer/portal/1' style='font-weight: bold;'>Raise a ticket</a> with the collected data (DevInfo, LogFiles) and testing result.</li>
	</ol>	
</div>